The materials feel good and the finish is even, top to bottom. Buying a Inness online felt risky and Autumn Woods came out fine. I would order the same thing again in a heartbeat.
The warm neutral is exactly what showed on my monitor, which almost never happens. I grew up with Autumn Woods on a calendar in my grandmother's kitchen and this is a far better version. Two people have taken a photo of it to send to someone else.
Support was polite every time I wrote, and nothing got resolved quickly. The detail in Autumn Woods is softer than the close-ups on the listing. It has held up for a month with no change either way. Returns would cost me shipping, which is why I kept it. It might work better in a different house.
The box was well packed and everything inside was in perfect condition. Colors in Autumn Woods are a little softer than the listing images.
Our playroom had been half finished for a year and this was the piece that closed it out. The price felt fair when I ordered and feels like a steal now. The packing slip, the label and the contents all matched my order exactly. No complaints from me whatsoever.