Two emails and a week later I still did not have a straight answer about my order. The finest marks in Horse and Rider did not survive whatever process this went through.
We are genuinely sorry for the wait and for the silence. Your refund has been issued and should appear within five business days. - Nadia, Customer Care
The photos on the site are honest, which is more than I can say for most places. My husband could not name a Degas painting before this, and now he points Horse and Rider out to guests. Nothing has loosened, faded or worn since it arrived. Everything about the experience was easy.
The soft gray came out a shade warmer than my screen showed, and it still works in the space. 😍
The packaging alone told me these people care about what they ship. There is real depth in Horse and Rider that cheaper versions lose completely.
My husband asked if it was on sale, which tells you something. For the money I expected Horse and Rider to have more depth.