It sat in a warehouse for nine days after the label was created.
Thank you for telling us plainly. A color that far off means something went wrong on our end, and we would like to make it right, so please reach out with your order number. - Nadia
It arrived smelling strongly of chemicals and took two weeks to air out. Dark passages in kiln hush have collapsed into one flat tone. Nine days to cross two states and it showed up with a crushed corner. Not something I would recommend.
We are so sorry. Damage like this should never leave our warehouse, and we want to fix it, so please reply to your order confirmation with a photo and we will send a replacement or refund you today. - the Slow Objet team
Two of us carried the box in expecting the worst and everything inside was perfectly protected. Colors across kiln hush are deep and even, right out to the edges.
We put the rug in the reading nook the night it came and the space finally makes sense. Caring for the rug took about a minute using the instructions they included. No complaints from me whatsoever.
We are thrilled. Thanks for trusting us with the order, and reach out any time. - Nadia
Everything about this order went right, from checkout to the moment I opened the box. Visitors notice kiln hush before they notice the furniture. The weight of the rug is substantial in a way the pictures cannot show. The detail is much finer up close than the product photos suggest.